ServiceNow Administrator

The ServiceNow Administrator course is designed for individuals who are new to administering the ServiceNow platform and want to build the skills needed to manage and maintain a ServiceNow instance. This comprehensive, hands-on course covers the core administrative tasks essential for configuring and supporting the platform in day-to-day operations.

Key topics covered include:

• Navigating and customizing the ServiceNow user interface

• Managing users, roles, and permissions

• Configuring tables, forms, fields, and list

• Implementing data policies and UI policies

• Automating processes with business rules and flow designer

• Managing Service Catalog items and workflows

• Understanding the ServiceNow data model and relationships

• Performing system maintenance, updates, and instance configuration